RBI’s New UPI Service

The new UPI service from the RBI does not require a smartphone or internet connection.

UPI for Featured Phones

Users with less advanced mobile phones or internet connections will be able to make UPI payments through their phones as well.

The Reserve Bank of India launched a new service on Tuesday to enable UPI payments for non-smartphone users. UPI ‘123PAY’ is a three-step process for initiating and executing services for users with less advanced mobile phones or internet access through their phones.

“Until now, the multifaceted features of UPI have mostly been available only on smartphones, which excludes people from the lower rung of society from an economic standpoint, especially in rural areas from accessing the popular service, UPI volumes have reached 76 lakh crore in FY22 so far up from 41 lakh crore in FY21. The day is not far away when total volumes will exceed 100 lakh crore”

– RBI Governor Shashikant Das

UPI has emerged as one of the most popular modes of payment in India in recent years, particularly following demonetization and the Covid-19 pandemic. In terms of transaction volume, it is the country’s single largest retail payments system.

Feature phone users will now be able to perform a variety of transactions, including payments to friends and family, utility bill payment, vehicle FAST Tag recharging, mobile bill payment, and account balance checking.

All of these services are available through four different channels:

  1. An IVR (interactive voice response) system that users can call to complete a transaction.
  2. A mobile phone app (for simpler phones) that will offer all transactions available on a UPI app on a smartphone, except for the scan and pay feature.
  3. Missed call-based approach, in which users can initiate transactions by sending a missed call.
  4. Payments based on proximity sound.
    Das also launched a 24-hour helpline for digital payments on Tuesday, which was set up by the National Payments Corporation of India (NPCI). Digisaathi, the helpline will assist callers/users with all digital payment-related questions via website and chatbot.

Users can visit www.digisaathi.info or call 14431 and 1800 891 3333 from their phones with questions about digital payments and grievances.

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